Effective Date: October 22, 2025

1. Introduction

Welcome to the SEEN Method Academy (“Program,” “Service,” or “Academy”), operated by Syndicate Media, a business owned and managed by Hanyane Mboweni (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring a safe, transparent online experience. This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal information when you visit our website, enroll in our Program, or interact with our services.

By accessing our website or enrolling in the SEEN Method Academy, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services or provide us with your personal information.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into the following categories:

2.1 Information You Provide Directly

Contact Information:

- Full name

- Email address

- Phone number

- Mailing address

- Preferred communication methods

Payment and Billing Information:

- Credit card or debit card details (processed securely through our payment processor)

- Billing address

- Payment history and transaction records

- Promo code usage

Account Information:

- Username and password (if applicable)

- Account preferences and settings

- Communication preferences and opt-in/opt-out choices

Demographic Information:

- Age or date of birth

- Gender identity

- Geographic location and time zone

- Professional background and coaching experience

- Business industry and niche

Program-Related Information:

- Responses to pre-program surveys or questionnaires

- Niche and target market information

- Business goals and objectives

- Current challenges and pain points

- Coaching specializations

- Work submitted during the Program (brand materials, website copy, etc.)

- Feedback and assessments

- Questions submitted during live sessions

- Participation in group discussions

Communications:

- Emails, messages, or other correspondence with us

- Support ticket information and inquiry history

- Feedback, testimonials, and reviews

- Questions submitted before, during, or after enrollment

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information:

Device and Browser Information:

- IP address

- Browser type and version

- Operating system

- Device type (desktop, mobile, tablet)

- Screen resolution

- Language preferences

Usage Data:

- Pages visited on our website

- Time and date of visits

- Time spent on pages

- Links clicked and navigation paths

- Referring website or source

- Search queries used to find our site

Location Data:

- General geographic location based on IP address

- Time zone information

2.3 Information from Third Parties

We may receive information about you from third-party services:

Payment Processors: Transaction confirmation, payment status, fraud detection information

Email Marketing Platforms: Email open rates, link click-through rates, engagement metrics

Video Conferencing Platforms (Zoom): Attendance records for live sessions, participation data

Analytics Services: Website traffic analysis, user behavior patterns

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Program Delivery and Management

- Process your enrollment and registration

- Grant access to live sessions, recordings, and materials

- Deliver companion workbooks, breakdown PDFs, and templates

- Provide real-time feedback on your brand work

- Facilitate group discussions and peer interactions

- Track your progress through the Program

- Schedule and conduct one-on-one sessions when applicable

- Manage waitlists and notify you of available spots

3.2 Communication

- Send enrollment confirmations and receipts

- Deliver welcome emails with session links and prep materials

- Provide reminders about upcoming live sessions

- Share important updates about the Program

- Respond to your questions, requests, and support needs

- Send technical support and troubleshooting assistance

- Notify you of schedule changes or modifications

3.3 Payment Processing

- Process payments securely through our third-party payment processor

- Issue receipts and invoices

- Handle billing inquiries

- Prevent fraudulent transactions

- Maintain financial records for accounting and tax purposes

3.4 Service Improvement

- Analyze Program effectiveness and participant outcomes

- Identify areas for improvement in curriculum and delivery

- Conduct surveys and gather feedback

- Test new features, content, or delivery methods

- Understand how participants interact with materials

3.5 Marketing and Promotional Activities (with your consent)

- Send information about future programs and offerings

- Share relevant content, resources, and tips

- Invite you to events, webinars, or additional services

- Display testimonials and success stories (with explicit permission)

- Send promotional offers or discounts for future programs

3.6 Legal and Compliance

- Comply with applicable laws and regulations

- Enforce our Terms and Conditions

- Protect against fraud, abuse, or illegal activity

- Respond to legal requests or court orders

- Protect our rights, property, and safety

- Maintain records as required by law

4. Legal Basis for Processing (for EU/UK Users)

If you are located in the European Union, United Kingdom, or European Economic Area, we process your personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfill our contract with you (providing the Program you enrolled in).

Legitimate Interests: We have a legitimate interest in operating our business, improving our services, and communicating with you about related offerings.

Consent: Where required by law, we obtain your explicit consent before processing certain types of data, such as marketing communications.

Legal Obligations: We process data to comply with legal requirements, such as tax and financial reporting obligations.

5. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

Technical Safeguards:

- SSL/TLS encryption for data transmission

- Secure servers with firewall protection

- Regular security audits and vulnerability assessments

- Encrypted storage of sensitive information

- Secure authentication protocols

Organizational Safeguards:

- Access controls limiting who can view your information

- Employee training on data protection

- Confidentiality agreements with staff and contractors

- Regular review of security practices

Payment Security:

- We do not store complete credit card information on our servers

- Payment processing is handled by PCI-compliant third-party processors

- All payment transactions are encrypted

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and delivering the Program, including:

- Payment Processors (e.g., Stripe, PayPal) for processing transactions

- Email Marketing Platforms for sending program communications

- Video Conferencing Services (e.g., Zoom) for hosting live sessions

- Cloud Storage Providers for storing program materials

- Analytics Services for website and program performance analysis

- Customer Support Tool for managing inquiries

These third parties are contractually obligated to keep your information confidential and use it solely for the purposes for which we disclose it to them.

6.2 Legal Requirements

We may disclose your information when required by law or in response to:

- Court orders or legal processes

- Requests from government authorities

- Protection of our rights, property, or safety

- Prevention of fraud or illegal activities

- Enforcement of our Terms and Conditions

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

6.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

- Publishing your testimonial or success story

- Featuring your work as a case study

- Connecting you with other participants (in group settings)

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze trends, and administer the site.

7.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., maintaining your session)

Analytics Cookies: Help us understand how visitors interact with our website

Preference Cookies: Remember your settings and preferences

Marketing Cookies:Track your visits across websites to deliver relevant advertisements (only with your consent)

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

- View and delete cookies

- Block third-party cookies

- Block cookies from specific sites

- Block all cookies

- Delete all cookies when you close your browser

Please note that disabling cookies may affect certain functionalities of the website and your ability to access some features.

7.3 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to help us understand website usage. These services may collect information about your use of our website and other websites over time.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

- Request a copy of the personal information we hold about you

- Receive your data in a structured, commonly used format

8.2 Correction and Update

- Request correction of inaccurate or incomplete information

- Update your contact preferences

8.3 Deletion (Right to be Forgotten)

- Request deletion of your personal information, subject to legal obligations

- Note: We may need to retain certain information for legal compliance, dispute resolution, or contract enforcement

8.4 Restriction and Objection

- Object to processing of your information for marketing purposes

- Restrict processing of your information in certain circumstances

- Opt out of receiving marketing communications

8.5 Withdraw Consent

- Withdraw consent for processing activities that require consent

- Note: Withdrawal will not affect the lawfulness of processing before withdrawal

8.6 Lodge a Complaint

- File a complaint with your local data protection authority if you believe your rights have been violated

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

- Email:[email protected]

- Subject Line: Privacy Rights Request

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Program Materials: Lifetime access as promised in the Program

Payment Records: Retained for accounting and tax purposes (typically 7 years)

Communications: Retained for customer service and legal purposes

Marketing Data: Retained until you unsubscribe or request deletion

Inactive Accounts: We may delete information for accounts inactive for extended periods after providing notice

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By submitting your information, you consent to this transfer.

We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Children’s Privacy

The SEEN Method Academy is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website and communications may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

- Right to Know: Request information about data collected, used, and shared

- Right to Delete: Request deletion of personal information

- Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)

- Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

To exercise these rights, contact us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Effective Date.”

Material Changes: For significant changes, we will provide prominent notice through email or a notice on our website at least 30 days before the changes take effect.

Your Continued Use: Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Syndicate Media

Owner: Hanyane Mboweni

Email: [email protected]

We will respond to your inquiry within a reasonable timeframe, typically within 5-7 business days.

Acceptance of This Privacy Policy that includes:

Clear acknowledgment statements for users to confirm they’ve read and understood the policy

Consent to data collection and processing

Specific provisions for marketing communications consent

Special provisions for EU/UK/EEA residents regarding explicit consent

Statement about acceptance through continued use

Clear opt-out instructions

This acceptance section is specific to the Privacy Policy only and doesn’t include the Terms and Conditions or Refund Policy, as you requested. It provides a clear framework for obtaining user consent while maintaining compliance with privacy regulations like GDPR and CCPA.

Effective Date: October 22, 2025

This Privacy Policy constitutes the complete legal agreement for participation in the SEEN Method Academy.